We provide a wide range of technical support services, including store setup and configuration, plugin setup and configuration, troubleshooting, conflict testing, bug fixing, CSS changes, custom functions, debugging errors and warnings, updating outdated template files, resolving core issues, and addressing shipping configurations and cart and checkout issues, to name but a few.

Yes! Once you join, you will have access to our support portal and can start submitting your tickets right away.

We operate Monday to Friday and also provide support on Sundays, but not on Saturdays. All tickets, regardless of the plan, are treated as priority and are typically answered within 3 hours. Resolve times may vary.

Unfortunately, we do not offer phone support at this time.

For one-off tickets, if we’re unable to solve your request, we’ll refund you. For monthly plans, a similar policy applies—your credits will not be deducted if we couldn't resolve your request. Monthly and annual packages are eligible for a refund within 14 days of subscribing, only if you haven’t used any of the services yet.

We do not perform site migrations or provide support for WooPayments.

Typically, we need your WooCommerce Status report, which you can find on the "WooCommerce > Status" page, along with a description of your issue or request.

We ask that you create an administrator account by following the steps outlined here and send that information in your ticket using QuickForget.

No, there are no long-term contracts, subscriptions, or automatic renewals. However, we’d be happy to set up a retainer for those who might be interested.

We do not provide hosting services, but we can make excellent recommendations for hosting providers. Just ask us.

Yes, we offer a 10% discount on all plans for nonprofits and charities. Please reach out for more information.

We aim to resolve high-priority issues in under 6 hours, medium priority in under 12 hours, and low priority in under 24 hours.

In addition to WooCommerce Core, we support all current plugins on the WooCommerce Marketplace and are well-acquainted with each one.

Yes, we can assist with custom functions and other code changes, but please note that we are not a full-blown development agency. We are happy to discuss your specific needs when you submit a request.

Yes, absolutely! We pride ourselves on offering multilingual support to cater to your needs.

The support portal is exclusively available to users with a paid plan. Once you’ve purchased a plan, the portal tab will be added to your My Account page for easy access.

If you have any further questions, feel free to reach out to us!