About this Support Policy
Welcome to the WCCare Support Policy. This document outlines the support you can expect from us and our commitment to assisting you with your WooCommerce needs.
If you have any questions about this Support Policy or do not agree with its terms, please reach out to us before using our services. We may update this Support Policy from time to time, so please check this page regularly to stay informed of any changes. This Support Policy is effective as of October 15, 2024.
By using any part of our website or providing us with your personal information, you consent to our processing of that information as outlined in this Support Policy.
What Our Support Service Covers
At WCCare, we offer support for WooCommerce core and all products available on the WooCommerce.com Marketplace, whether developed by WooCommerce or third-party developers. Our Support Service includes:
- Product installations
- Configuration and usage assistance
- Troubleshooting and debugging
- Conflict testing and resolution
- CSS changes and basic customizations
- Code snippets
- Updating outdated template files
- Shipping and tax configurations
- Cart and checkout issues
- Core issue resolution
As part of our support and troubleshooting process, we often recommend updating to the latest version of WooCommerce, as this can resolve many common issues. For more details on how to perform updates, please refer to our guide on How to Update WooCommerce.
What Our Support Service Does Not Cover
Our Support Service does not extend to:
- Site migrations
- Account-related issues
- WooPayments support
Customization
Customization refers to any alterations made to the appearance or functionality of core WooCommerce or its plugins beyond their standard offerings. We can assist with basic customizations and code snippets; however, please note that this does not encompass full custom development or the creation of complete plugins.
Support Channels
We provide our Support Services through our integrated support platform and via email.
To utilize our Support Service, you will need to submit a ticket through our designated support platform. If necessary, we may request your login credentials to assist you—please follow our documentation for secure submission of this information. All Helpdesk tickets and the information shared within them are confidential and accessible only to you and our support team.
